Australia's most complete cloud-based building management platform — purpose-built for strata agencies, building managers, and owners corporations who demand more from their software.
TowerDesk Portal is a purpose-built cloud platform giving strata agencies, building managers, and owners corporations a single place to manage everything — from support tickets and asset registers to emergency broadcasts, AGM minutes, fire safety compliance, defect registers, and resident communications.
Every building gets its own fully branded portal with a custom subdomain, your logo, and your colours. TowerDesk stays invisible — residents and owners only ever see your brand.
Full-featured help desk with automatic SLA timers, priority tracking, photo attachments, and resident-rated resolutions. Get a clear, building-wide picture of every issue — open, in-progress, or closed.
Three powerful new modules giving you complete visibility over building defects, incidents, and your contractor network — all in one place.
Track every building defect from the moment it's lodged through contractor assignment, remediation, and final sign-off. Priority tagging, photo attachments, and a full status audit trail.
Document every building incident with structured party records, witness details, follow-up actions, and insurance-ready reporting. Build a defensible record from the moment an incident occurs.
Maintain a complete register of verified contractors with all compliance documents, licence details, insurance certificates, and work history — so you always know who's qualified and current.
Coordinate every resident and contractor move with lift bookings, protective padding periods, bond collection, and key handover tracking — all from a single seamless workflow.
New 2026 modules for analytics, community polls, and department task management — turning your platform into a fully intelligent operations hub.
Real-time insights across your entire building portfolio. Track SLA performance, ticket resolution trends, resident engagement metrics, and compliance rates — with one-click export for board meetings.
Engage your building community with structured polls and surveys. Collect resident feedback on building decisions, see live results, and keep your committee informed — all within the resident portal.
Plan, schedule, and track every preventive and reactive maintenance job across all building assets — with a full service history, contractor assignment, and compliance certification tracking.
Every compliance-critical module in one integrated platform — from AFSS tracking and floor wardens to AGM motions and parcel management.
Every resident gets access to a fully white-labelled portal at your custom subdomain — your logo, your colours, TowerDesk completely invisible. Everything they need is available 24/7, in their own language.
TowerDesk Portal covers every aspect of modern building management in one platform — no patchwork of third-party tools, no hidden extras, no feature gating.
Full ticketing with SLA timers, priority levels, escalation, and resident-rated resolutions.
Log parcels, notify residents instantly, track collection with signature and timestamp.
BBQ, gym, pool, function rooms — with configurable rules and resident self-service.
Visitor permits, EV charging bays, and real-time bay occupancy — all tracked live.
AFSS tracking, floor wardens, equipment registers, and interactive evacuation plans.
End-to-end meeting management with agendas, live voting, and minutes distribution.
Track building defects from lodgement through contractor assignment to sign-off.
Document incidents with party records, witnesses, and insurance-ready PDF reports.
Coordinate resident moves with lift bookings, bond collection, and key handover.
Dedicated lift scheduling with protective padding periods and conflict prevention.
Verified contractor register with licence, insurance, and work order history.
Community polls with live results, resident-only voting, and scheduled close dates.
Real-time insights across tickets, maintenance, compliance, and resident activity.
Organise teams by department with task queues, assignments, and workload reporting.
Custom location hierarchy, floor & area mapping linked to tickets, assets, and defects.
Preventive and reactive maintenance with full service history per asset.
Track building assets with QR labels, compliance certs, and lifecycle costs.
Complete inventory of keys, fobs, and access cards — issued, returned, and lost.
One-tap broadcasts to all residents, by floor or zone — auto-translated instantly.
Secure library for strata plans, by-laws, minutes, certs, and compliance docs.
Automatic translation for all resident-facing content with language preference per resident.
Every feature, every module, every update — included at one simple price. No feature tiers, no hidden add-ons, no minimum contracts.
Every feature. Every module. Every update. No tiers, no feature gating.
Our Australian-based team handles your entire onboarding — from data migration to custom branding setup. Most buildings are live within 5 business days.
Schedule a personalised walkthrough tailored to your portfolio size and operational needs. No commitment required.
Our team migrates your data, configures buildings, and sets up custom branding and subdomains for each property.
Launch your branded portal and invite residents, owners, committee members, and staff — all in one step.
A dedicated Australian support team and regular free platform updates keep you ahead, every single day.
Contact our Australian-based team. Whether you manage one building or a large portfolio, TowerDesk Portal has the tools, support, and pricing to make the switch seamless.
www.towerdesk.com.au
Level 9, Avaya House · 123 Epping Road · Macquarie Park NSW 2113
Designed for Australian strata law and body corporate requirements. All data on Australian servers.
Residents only ever see your brand — custom subdomain, logo, and colours per building.
Nothing to install. Access from any device, anywhere, with real-time status monitoring.
Resident self-service means your team manages — not answers phones.
New modules and features roll out automatically. No upgrade costs, ever.