Cloud-Hosted · 99.9% Uptime · Australian Data

The Complete Building Management Platform for Strata Agencies

One Desk. Total Control. — 30+ Modules in One Platform

TowerDesk gives every building in your portfolio its own fully branded portal — packed with every tool your team and residents need. From SLA-backed ticketing and asset lifecycle tracking to AGM voting, contractor management, emergency broadcasts, and multilingual communications.

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app.towerdesk.com.au/manager
TowerDesk Manager Dashboard
System Status ● All Systems Operational — 99.9% Uptime
Cloud Uptime
99.9%
🇦🇺 Australian Hosted
Modules Included
30+
All-in-one platform
Built for Australian strata agencies & building managers — One Desk. Total Control.
☁️
99.9% Uptime
Cloud-hosted guarantee
📋
SLA Ticketing
Auto-escalation & tracking
🇦🇺
Australian Hosted
Data sovereignty guaranteed
🌐
10+ Languages
Auto-translation built in
🎨
White-Label
Your brand on every building
⚡
Live in Days
Fast onboarding
30+
Integrated Modules in One Platform
From SLA ticketing and asset management to AGM voting, contractor compliance, shift logs, fire safety tracking, utility meters, and financial management — TowerDesk covers every aspect of building operations.
Enterprise Cloud Infrastructure

☁️ Cloud-Hosted with 99.9% Uptime Guaranteed

TowerDesk runs on enterprise-grade Australian cloud infrastructure. Automated failover, daily backups, and Australian data sovereignty ensure your operations never stop. Residents access the portal 24/7 from any device — because buildings don't sleep, and neither does TowerDesk.

99.9%
Uptime SLA
● Guaranteed
24/7
Availability
Always On
🇦🇺
AU Hosting
Sovereignty
White-Label Branding

Every Building Gets Its Own Portal

TowerDesk powers each building under its own unique brand. The resident experience feels completely bespoke, while you manage everything from one central agency dashboard.

🎨

Custom Logo & Colours

Upload each building's logo and set brand colours — the portal updates instantly.

🏙️

Building Photography

Feature the building's exterior on login screens and headers for a premium impression.

🌐

Custom Subdomain

Each building gets its own URL — e.g. portal.newbridgeapts.com.au

📱

Mobile & Desktop

Fully responsive on all devices — the same branded experience from any screen.

Powered by TowerDesk — Fully Custom Branded
3
Tickets
2
Bookings
1
Notice
5
Tasks
🚨
Emergency
📋
Tickets
📅
Bookings
🔧
Maintenance
🚗
Car Park
🗝️
Keys
🗳️
AGM
🏷️
Assets
Powered by TowerDesk
Platform Features

Every Tool Your Buildings Need to Operate

30+ integrated modules covering every aspect of building management — from SLA-backed tickets and AGM voting to contractor compliance, shift logs, and financial management.

Critical Feature

Emergency Broadcast System

When every second counts, TowerDesk delivers. Push urgent building-wide alerts instantly to all residents via app, email, and SMS — with read receipts and automatic translation for multilingual communities.

  • One-tap broadcast to all residents, specific floors, or zones
  • Multi-channel: push notification + email + SMS + in-app
  • Pre-built templates for fire, flood, gas leak, power outage, lockdown
  • Read receipt tracking — know who has been reached
  • Auto-translated into each resident's preferred language
TowerDesk Emergency Broadcast System
📋
Support Ticketing

SLA-Backed Support Tickets

Complete help-desk bridging managers and residents. SLA countdown timers, automatic escalation, photo/video attachments, contractor dispatch, and full audit trails.

  • Residents submit tickets with photo & video
  • Priority levels: Low, Medium, High, Urgent
  • SLA timers with automatic escalation on breach risk
  • Status workflow: Logged → Assigned → In Progress → Resolved
  • Contractor dispatch, sign-off & completion photos
  • Internal & external comment threads
  • Ticket tags, merging & satisfaction ratings
Support Ticketing screenshot
🏷️
Asset Management

Asset Register & Lifecycle Tracking

Track every physical asset — from plant and equipment to furniture and fixtures. Full lifecycle history, QR labels, warranty tracking, and linked service records.

  • Complete register with categories, makes & vendors
  • Lifecycle: purchase → service → replacement
  • QR/barcode printable labels with logo & location
  • Warranty expiry tracking with renewal reminders
  • Link assets to maintenance tasks & service logs
  • Cost tracking, condition grading & depreciation
  • Compliance certificate tracking per asset
Asset Management screenshot
🗳️
AGM & Governance

AGM Voting & Meeting Management

Run professional AGMs and EGMs entirely through the platform. Meeting scheduling, motion creation, proxy management, online voting, attendance tracking, action items, and automatic minutes.

  • Create AGM/EGM/SGM meeting types with agendas
  • Motion creation with online voting from resident portal
  • Proxy management & registration
  • RSVP tracking & attendance recording
  • Action items with assignees & due dates
  • Committee vote tracking & resolution history
AGM & Governance screenshot
👷
Contractor Management

Contractor Portal & Compliance

Full contractor lifecycle management — from onboarding and compliance document tracking through to work orders, site access logging, invoicing, and performance ratings.

  • Contractor register with compliance document tracking
  • Work order creation with templates
  • Site access logging — check-in/check-out tracking
  • Invoice management & cost tracking
  • Recurring job scheduling & emergency contacts
  • Performance ratings & review history
Contractor Management screenshot
🔧
Maintenance

Maintenance Scheduling

Move from reactive to proactive. Schedule recurring preventive maintenance, set automated reminders, and keep a complete history of every inspection and service visit.

  • Recurring schedules: daily, weekly, monthly, annual
  • Automated alerts before due dates
  • Contractor assignment & completion sign-off
  • Full maintenance log & compliance history
  • Linked directly to the asset register
Maintenance screenshot
📅
Bookings

Facility & Lift Bookings

Residents book pools, gyms, BBQ areas, function rooms, and lift move slots — with live calendars, approval workflows, deposit management, and confirmations in their preferred language.

  • Real-time availability calendar per facility
  • Lift/move bookings with purpose types & time slots
  • Approval workflows for premium facilities
  • Booking rules: duration limits, advance windows
  • Auto-translated confirmations & reminders
Bookings screenshot
✅
Task Management

Department Tasks & Checklists

Assign, track, and complete operational tasks across every department. Checklists, time logging, comments, and full manager visibility across concierge, maintenance, cleaning, and security.

  • Create tasks with checklists & time logging
  • Due dates, priorities & department assignment
  • Recurring daily/weekly checklists
  • Completion confirmation with notes & photos
  • Manager visibility across all departments
Task Management screenshot
🚗
Car Park

Car Park & EV Charging

Full control over every parking bay. Manage resident allocations, visitor permits, EV charging bay scheduling, and digital permit generation with real-time bay status.

  • Resident bay allocation & vehicle register
  • Visitor parking permits with expiry enforcement
  • EV charging bay scheduling & monitoring
  • Digital permit generation & QR validation
  • Parking incident & infringement logging
Car Park screenshot
📝
Shift Operations

Shift Log & Handover Checklists

Building concierge and security staff log shift entries, complete checklists, and hand over seamlessly. Managers track shift schedules, staff announcements, and operational continuity across all buildings.

  • Digital shift log with timestamped entries
  • Shift checklist templates — completion tracking
  • Shift scheduling & roster management
  • Quick entry templates for common events
  • Manager comments & shift review
  • Staff announcements & internal noticeboard
Shift Operations screenshot
🔥
Fire Safety

Fire Safety & AFSS Compliance

Complete fire safety management — AFSS certificate tracking, floor warden registers with training records, fire equipment registers, and SVG evacuation floor plans accessible to every resident.

  • AFSS certificate expiry tracking & alerts
  • Floor warden register with training records
  • Fire equipment register linked to asset management
  • Fire safety statement management
  • SVG floor plans for evacuation — resident accessible
Fire Safety screenshot
🏗️
Defect Tracking

Defect Management

Track building defects from discovery through to resolution — with area categorisation, severity levels, photo evidence, comment threads with internal/external visibility, and contractor assignments.

  • Defect register with area & type categorisation
  • Photo evidence & documentation
  • Internal & external comment threads
  • Contractor assignment & resolution tracking
  • Severity colour coding & status workflow
Defect Tracking screenshot
⚠️
Incidents

Incident & Breach Reporting

Structured incident and by-law breach reports with photo evidence, witness details, category classification, action tracking, and full documentation for liability protection.

  • Incident reports with categories & evidence
  • By-law breach register with action types
  • Breach notes & follow-up tracking
  • Photo & document attachments
  • Full audit trail for legal compliance
Incidents screenshot
🌐
Multilingual Support

Language Support & Auto-Translation

Australia's residential communities are diverse. TowerDesk detects each resident's preferred language and displays content accordingly — from notices and emergency alerts to ticket updates and booking confirmations.

  • Resident-selectable interface language
  • Auto-translation of notices, announcements & emergency broadcasts
  • Support ticket communications translated in real-time
  • Booking confirmations & facility rules in multiple languages
  • Post once in English — residents see it in their language
🇦🇺English
🇨🇳普通话
🇭🇰廣東話
🇻🇳Tiếng Việt
🇰🇷한국어
🇸🇦العربية
🇮🇳हिन्दी
🇪🇸Español
🇳🇵नेपाली
🇵🇭Filipino
🗝️
Security

Key & Fob Register

Complete key, fob, swipe card, and access device register with issue dates, type categorisation, holder details, copy tracking, and automatic return reminders at move-out.

  • Key & fob inventory with type categorisation
  • Resident & contractor assignment tracking
  • Issue/return log with full history
  • Automated return reminders at move-out
  • Lost/deactivated device management
📊
Analytics

Analytics & Reporting

Dashboards giving full visibility across your portfolio — ticket resolution times, SLA compliance rates, booking utilisation, asset service compliance, and resident engagement trends.

  • Ticket volume, resolution time & SLA reports
  • Facility booking utilisation heatmaps
  • Asset service compliance dashboards
  • Resident engagement & satisfaction scores
  • Portfolio-wide KPI comparisons
📢

Notices & Noticeboard

Digital noticeboard with priority cards, category filters, reactions, and bulk email delivery — auto-translated for multilingual communities.

🗳️

Polls & Surveys

Single choice, multiple choice, yes/no, and rating poll types. Real-time results with breakdowns. Delivered in each resident's language.

👥

Visitor Management

Pre-register guests with QR code visitor passes. Security gets real-time notifications, digital visitor log, and overdue departure alerts.

📦

Parcel Tracking

Log incoming deliveries, notify residents in their language, and track digital pickup confirmations. Keep the lobby clear and residents informed.

📁

Document Hub

Centralised storage for by-laws, AGM minutes, insurance certificates, compliance records, and warranties — with category management and role-based access.

🔍

Inspections

Configurable inspection templates for routine walkthroughs. Record findings, attach photos, and generate compliance reports automatically.

⚡

Utility Meters

Track utility meter types and readings across the building. Log water, gas, and electricity consumption with historical tracking and variance alerts.

💰

Financial Management

Budgets, ledger, levy notices, invoices with approval workflows, trust accounts, bank reconciliation — full financial visibility for committee oversight.

🚛

Move Management

Manage move-in and move-out bookings with lift reservations, deposit tracking, and checklist completion for every resident transition.

💬

Staff Chat

Built-in real-time messaging for building staff with chat rooms, emoji reactions, reply threads, file sharing, and message search.

🏘️

Community Hub

Community posts with categories, comments, reactions, and moderation. A social noticeboard connecting residents and building management.

🏪

Local Business Directory

Curate a directory of local businesses for residents — restaurants, services, and amenities — with ratings and reviews from the community.

🛡️

Compliance Tracker

Never miss a fire safety inspection, essential services cert, or pool fence check. Automated reminders linked to the asset register.

🏥

Consumables Register

Track building consumables — cleaning supplies, light bulbs, first aid kits — with stock levels, reorder alerts, and usage logging.

👨‍👩‍👧

Resident Profiles

Complete resident register with family members, vehicle registration, emergency contacts, language preferences, and lot/tenancy details.

🔐

Role-Based Access

Granular permissions for every role — strata manager, building manager, concierge, committee, resident, contractor — with full audit logging.

See It In Action

Every Module, Built for Buildings

Take a look inside TowerDesk. These are real screenshots from our demo — the same platform your team would use from day one.

Manager Dashboard
TowerDesk Dashboard
Support Tickets (SLA)
TowerDesk Tickets
Emergency Broadcasts
TowerDesk Emergency Broadcast
Asset Management
TowerDesk Asset Management
AGM & Meetings
TowerDesk AGM
Contractor Management
TowerDesk Contractors
Defects & Incidents
TowerDesk Defects
Fire Safety & AFSS
TowerDesk Fire Safety
Maintenance Schedule
TowerDesk Maintenance
Two Views. One Platform.

Building Managers vs. Residents

TowerDesk delivers two completely tailored interfaces. Managers get comprehensive operational control. Residents get a clean, branded, self-service experience — in their own language.

JW

Jay Wilson

Lot 14 · Owner · Newbridge Apartments

🏠 Resident Portal

Residents access a fully white-labelled portal — your logo, your colours, TowerDesk invisible. Everything they need is self-serve, available 24/7, in their preferred language.

🎫
Submit Support TicketsWith photos & video — track progress live
🏛️
Book Facilities & LiftsBBQ, gym, pool, function rooms, move slots
🗳️
AGM Voting & DocumentsVote on motions, view minutes & agendas
🔥
Emergency & Fire SafetyAlerts, evacuation plans, warden contacts
🚗
Visitor Permits & ParkingRegister guests, request visitor parking
🌐
10+ LanguagesInterface & notices auto-translated
SM

Sarah Mitchell

Senior Building Manager · 3 Properties

🏢 Manager Portal

Full visibility and control over every building operation — from live portfolio dashboards through to module-by-module management, contractor oversight, and shift handover tracking.

📊
Portfolio DashboardLive KPIs across all buildings
🎫
SLA Ticket ManagementCountdown timers, priority queue, breach alerts
👷
Contractor & Work OrdersCompliance, invoicing, site access logs
📝
Shift Logs & ChecklistsHandover tracking, staff scheduling
💰
Financial ManagementBudgets, levies, invoices, reconciliation
📈
Analytics & ComplianceSLA rates, asset compliance, fire safety
Getting Started

Get Your Buildings Live in Days

A streamlined onboarding process for busy strata agencies. No IT team required — our team handles setup, migration, and training.

1

Partner With Us

We configure your agency account with your branding, portfolio structure, SLA policies, and team access from day one.

2

Brand Each Building

Onboard each property with its own logo, colours, photography, asset register, language preferences, and facility settings.

3

Residents Go Live

Residents receive credentials and instantly access a modern, branded portal on any device — in their own language, 24/7.

Why TowerDesk

Why Leading Strata Agencies Choose TowerDesk

Differentiate your agency with a premium technology platform that delivers measurable value to every building — and every resident inside it.

✓

Reduce Inbound Calls by 60%+

Residents self-serve — logging tickets, checking SLA status, booking facilities, and reading notices in their own language.

✓

SLA Compliance Across Every Building

Automatic SLA tracking ensures no ticket falls through. Real-time breach risk visibility across the entire portfolio.

✓

Emergency Ready 24/7

Reach every resident in under 30 seconds — auto-translated via push, email, and SMS simultaneously.

✓

Complete Contractor Oversight

Track compliance docs, work orders, site access, invoices, and performance ratings for every contractor across your portfolio.

✓

Win More Management Contracts

A complete branded portal with 30+ modules, cloud reliability, and multilingual support sets you apart from competitors.

✓

Australian Data, 99.9% Uptime

Enterprise cloud with Australian data sovereignty, end-to-end encryption, and 99.9% uptime — Privacy Act 1988 compliant.

0%
Fewer Calls
vs traditional management
3×
Faster Resolution
SLA-tracked tickets
99.9%
Cloud Uptime
guaranteed SLA
30+
Core Modules
in one platform
🌐
Multilingual Support
Residents served in 10+ languages
Simple Pricing

Lot-Based Pricing — More Lots, Less You Pay

No setup fees. Annual billing. Every building includes a $59/month base fee plus a per-lot charge that decreases as your building grows.

Lot RangePer Lot / MonthBase Fee / MonthExample MonthlyExample Annual
1 – 20 Lots$3.40$59.0015 lots = $11015 lots = $1,320/yr
21 – 40 Lots$2.80$59.0030 lots = $14330 lots = $1,716/yr
41 – 60 Lots$2.00$59.0050 lots = $15950 lots = $1,908/yr
61+ LotsBest Value$1.70$59.0080 lots = $19580 lots = $2,340/yr
📅Minimum Annual Cost: $748.80 / year
👤

Additional Staff Accounts

Give building managers, concierge & committee members portal access. 5 accounts included free per building.

$5
per account · billed annually
🏢

Building Portal Base Fee

Every building gets its own fully branded TowerDesk portal — all 30+ features included.

$59
per building · billed annually
Questions? Talk to our team · Already have an account? Login here
FAQ

Everything You Need to Know

Common questions about TowerDesk — features, pricing, and getting started.

TowerDesk is a cloud-based building management platform built specifically for Australian strata agencies, body corporates, and building managers. With 30+ integrated modules — including SLA ticketing, asset management, AGM voting, contractor management, emergency broadcasts, and multilingual support — it gives every building its own fully branded portal managed from one central dashboard.

TowerDesk includes over 30 integrated modules: support tickets with SLA, asset management, emergency broadcasts, AGM voting, contractor management, maintenance scheduling, facility bookings, lift move bookings, car park & EV management, visitor management, parcel tracking, key registers, shift logs, staff chat, defect tracking, incident reporting, fire safety & AFSS compliance, utility meters, financial management, breach tracking, inspections, tasks, community noticeboard, polls, document hub, local business directory, analytics, and more — all included with every building.

Yes. TowerDesk is fully cloud-hosted on Australian servers with a guaranteed 99.9% uptime SLA. Your data never leaves Australia, ensuring compliance with the Privacy Act 1988. We're Australian-owned and operated, based in Macquarie Park, NSW.

Absolutely. Every building gets its own branded portal — your logo, colour scheme, building photography, and custom subdomain. Residents see your brand, not TowerDesk. This is included at no extra cost.

Yes. TowerDesk includes a complete AGM module with meeting scheduling, agenda management, motion creation, proxy management, online voting, attendance tracking, action items, and minutes generation. Residents vote from their portal in their preferred language.

Most buildings are live within days. After creating your account, you add buildings, upload branding, and invite staff and residents. No complex installation or IT work — everything runs in the browser. Our Australian support team helps onboard your first buildings.

Yes. TowerDesk includes built-in multilingual support with 10+ languages, allowing residents to use the portal in their preferred language. Notices, emergency alerts, ticket updates, and booking confirmations are automatically translated.

Get Started Today

Ready to Give Every Building Total Control?

Sign up in minutes. Add your buildings, configure your portal, and give residents the best management experience in Australia. No setup fees. 30+ modules included.

Create Your Account Book a Free Demo →
✓ Annual billing
✓ No setup fees
✓ 30+ modules included
✓ 99.9% uptime
✓ Australian support