Terms of Service

These Terms of Service ("Terms") govern your access to and use of the TowerDesk strata management software platform, including websites, web portals, mobile apps, APIs, and related services (collectively, the "Service") provided by TowerDesk ("we", "us", "our"). By creating an account, accessing the Service, or clicking "I agree", you agree to these Terms.

1. Who can use TowerDesk

The Service is offered to strata agencies, building managers, owners corporations, body corporates, residents, owners, and authorised contractors who are at least 18 years of age and located in Australia. By accepting these Terms you confirm you have the authority to do so on behalf of the entity you represent.

2. Accounts & security

You are responsible for keeping your login credentials secure and for all activity under your account. Notify us immediately of any suspected unauthorised access. We reserve the right to suspend accounts that show indicators of compromise, abuse, or breach of these Terms.

3. Subscriptions, billing & refunds

• Subscriptions are billed annually in advance based on the number of lots and the per-lot rate published on our pricing page.
• A base fee of A$59 per building per month is included in the annual invoice.
• All prices are in Australian dollars and exclude GST unless stated.
• Refunds are not provided for partial periods. Subscriptions auto-renew unless cancelled before the renewal date.
• We may change pricing with at least 30 days written notice. Existing subscriptions are honoured at the rate in effect at the time of renewal.

4. Acceptable use

You must not use the Service to:

• Upload, store, or transmit any content that is unlawful, infringing, defamatory, obscene, harassing, or otherwise objectionable.
• Attempt to interfere with, reverse-engineer, scan, or stress-test the Service or its underlying infrastructure.
• Bypass authentication, rate limits, or access controls.
• Use the Service to send unsolicited bulk communications, except where lawfully permitted to communicate with residents of buildings you manage.
• Resell, sub-license, or expose the Service to third parties without our written consent.

5. Your content & data

You retain ownership of all data you upload to the Service ("Customer Data"). You grant us a non-exclusive licence to host, process, and transmit Customer Data solely for the purpose of operating and improving the Service. We do not sell Customer Data and we do not use it to train third-party AI models.

You are responsible for the accuracy and lawfulness of Customer Data, and for ensuring you have the necessary consents from individuals whose information you upload. Our handling of personal information is governed by our Privacy Policy.

6. Service availability

We target 99.9% uptime measured monthly, excluding scheduled maintenance windows. Where service credits are offered under an enterprise SLA, those terms apply. The Service is provided "as is" and "as available"; we do not warrant that it will be uninterrupted or error-free.

7. Suspension & termination

We may suspend or terminate your access for material breach of these Terms, non-payment, or activity that poses a security or reputational risk. You may cancel your subscription at any time from the account settings; access continues until the end of the paid period.

On termination we will retain Customer Data for 90 days to allow export, after which it will be deleted from production systems. Backups are retained for up to 12 months in line with our data-retention policy.

8. Intellectual property

TowerDesk, the TowerDesk logo, and the Service software are owned by TowerDesk. These Terms grant you a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms. No other rights are granted by implication.

9. Liability

To the maximum extent permitted by Australian law, our total liability for all claims arising from or related to the Service is limited to the fees paid by you for the Service in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or special damages, including lost profits or data, except where such liability cannot be excluded under the Australian Consumer Law.

10. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance.

11. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any dispute will be resolved in the courts of New South Wales, except that we may seek injunctive relief in any jurisdiction to protect our rights.

12. Contact

Questions about these Terms? Email legal@towerdesk.com.au or write to: TowerDesk, Level 9 Avaya House, 123 Epping Road, Macquarie Park NSW 2113, Australia.