Australia's #1 Strata Maintenance Management Software
TowerDesk is Australia's most complete strata maintenance management platform — giving every building in your portfolio its own fully branded portal packed with every tool your team and residents need. SLA-backed ticketing, asset lifecycle tracking, AGM voting, financial management, contractor compliance, emergency broadcasts, capital works planning, inspections, and multilingual communications.
☁️ Cloud-Hosted with 99.9% Uptime Guaranteed
TowerDesk runs on enterprise-grade Australian cloud infrastructure. Automated failover, daily backups, and Australian data sovereignty ensure your operations never stop. Residents access the portal 24/7 from any device — because buildings don't sleep, and neither does TowerDesk.
Every Building Gets Its Own Portal
TowerDesk powers each building under its own unique brand. The resident experience feels completely bespoke, while you manage everything from one central agency dashboard.
Custom Logo & Colours
Upload each building's logo and set brand colours — the portal updates instantly.
Building Photography
Feature the building's exterior on login screens and headers for a premium impression.
Custom Subdomain
Each building gets its own URL — e.g. portal.newbridgeapts.com.au
Mobile & Desktop
Fully responsive on all devices — the same branded experience from any screen.
Complete Strata Maintenance Management Tools Built for Buildings
40+ integrated strata maintenance management modules covering every aspect of building operations — from SLA-backed tickets, AGM voting, and financial management to contractor compliance, inspections, capital works, and more.
Emergency Broadcast System
When every second counts, TowerDesk delivers. Push urgent building-wide alerts instantly to all residents via app, email, and SMS — with read receipts and automatic translation for multilingual communities.
- One-tap broadcast to all residents, specific floors, or zones
- Multi-channel: push notification + email + SMS + in-app
- Pre-built templates for fire, flood, gas leak, power outage, lockdown
- Read receipt tracking — know who has been reached
- Auto-translated into each resident's preferred language
SLA-Backed Support Tickets
Complete help-desk bridging managers and residents. SLA countdown timers, automatic escalation, CC email notifications, photo/video attachments, contractor dispatch, and full audit trails.
- Residents submit tickets with photo & video
- Priority levels: Low, Medium, High, Urgent
- SLA timers with automatic escalation on breach risk
- CC email to external stakeholders on updates
- Status workflow: Logged → Assigned → In Progress → Resolved
- Contractor dispatch, sign-off & completion photos
- Internal & external comment threads
- Ticket tags, merging & satisfaction ratings
Asset Register & Lifecycle Tracking
Track every physical asset — from plant and equipment to furniture and fixtures. Full lifecycle history, QR labels, warranty tracking, and linked service records.
- Complete register with categories, makes & vendors
- Lifecycle: purchase → service → replacement
- QR/barcode printable labels with logo & location
- Warranty expiry tracking with renewal reminders
- Link assets to maintenance tasks & service logs
- Cost tracking, condition grading & depreciation
- Compliance certificate tracking per asset
AGM Voting & Meeting Management
Run professional AGMs and EGMs entirely through the platform. Meeting scheduling, motion creation, proxy management, online voting, attendance & quorum tracking, action items, and automatic minutes.
- Create AGM/EGM/SGM meeting types with agendas
- Motion creation with online voting from resident portal
- Proxy management & registration
- RSVP tracking, attendance & quorum calculation
- Action items with assignees & due dates
- Committee vote tracking & resolution history
Trust Accounts, Levies & Budgets
Comprehensive financial management built for strata — trust accounts, levy notices, budgets, invoice approval workflows, bank reconciliation, ledger tracking, and complete audit trails for committee oversight.
- Trust account management with transaction tracking
- Levy notices with automated generation
- Budget creation, tracking & variance reporting
- Invoice management with approval workflows
- Bank reconciliation & ledger
- Financial reports for committees & AGMs
Contractor Portal & Compliance
Full contractor lifecycle management — from onboarding and compliance document tracking through to work orders, site access logging, invoicing, performance ratings, and compliance scoring.
- Contractor register with compliance document tracking
- Compliance scoring & expiry alerts
- Work order creation with templates
- Site access logging — check-in/check-out tracking
- Invoice management & cost tracking
- Recurring job scheduling & emergency contacts
- Performance ratings & review history
Inspection Template Builder
Build configurable inspection templates with drag-and-drop sections, question types, photo evidence, scoring, and automatic compliance report generation — for routine walkthroughs, OHS audits, and fire safety checks.
- Drag-and-drop template builder with sections
- Multiple question types: text, checkbox, photo, rating, dropdown
- Photo evidence capture with annotations
- Scoring & pass/fail thresholds
- Auto-generate compliance reports
- Schedule recurring inspections
Maintenance Scheduling
Move from reactive to proactive. Schedule recurring preventive maintenance, set automated reminders, and keep a complete history of every inspection and service visit.
- Recurring schedules: daily, weekly, monthly, annual
- Automated alerts before due dates
- Contractor assignment & completion sign-off
- Full maintenance log & compliance history
- Linked directly to the asset register
Facility & Lift Bookings
Residents book pools, gyms, BBQ areas, function rooms, and lift move slots — with live calendars, approval workflows, deposit management, and confirmations in their preferred language.
- Real-time availability calendar per facility
- Lift/move bookings with purpose types & time slots
- Approval workflows for premium facilities
- Booking rules: duration limits, advance windows
- Auto-translated confirmations & reminders
Department Tasks & Kanban Board
Assign, track, and complete operational tasks across every department. Kanban board, calendar view, checklists, time logging, comments, and full manager visibility across concierge, maintenance, cleaning, and security.
- Kanban board with drag-and-drop cards
- Calendar view for scheduling & deadlines
- Checklists, time logging & priorities
- Recurring daily/weekly task templates
- Completion confirmation with notes & photos
- Department-level & cross-building visibility
Car Park & EV Charging
Full control over every parking bay. Manage resident allocations, visitor permits, EV charging bay scheduling, and digital permit generation with real-time bay status.
- Resident bay allocation & vehicle register
- Visitor parking permits with expiry enforcement
- EV charging bay scheduling & monitoring
- Digital permit generation & QR validation
- Parking incident & infringement logging
Shift Log & Handover Checklists
Building concierge and security staff log shift entries, complete checklists, and hand over seamlessly. Managers track shift schedules, staff announcements, and operational continuity across all buildings.
- Digital shift log with timestamped entries
- Shift checklist templates — completion tracking
- Shift scheduling & roster management
- Quick entry templates for common events
- Manager comments & shift review
- Staff announcements & internal noticeboard
Fire Safety & AFSS Compliance
Complete fire safety management — AFSS certificate tracking, floor warden registers with training records, fire equipment registers, and SVG evacuation floor plans accessible to every resident.
- AFSS certificate expiry tracking & alerts
- Floor warden register with training records
- Fire equipment register linked to asset management
- Fire safety statement management
- SVG floor plans for evacuation — resident accessible
Defect Management
Track building defects from discovery through to resolution — with area categorisation, severity levels, photo evidence, comment threads with internal/external visibility, and contractor assignments.
- Defect register with area & type categorisation
- Photo evidence & documentation
- Internal & external comment threads
- Contractor assignment & resolution tracking
- Severity colour coding & status workflow
Incident & By-law Breach Reporting
Structured incident and by-law breach reports with photo evidence, witness details, category classification, action tracking, and full documentation for liability protection.
- Incident reports with categories & evidence
- By-law breach register with action types
- Complete by-law register with searchable rules
- Breach notes & follow-up tracking
- Photo & document attachments
- Full audit trail for legal compliance
Quotes & Tender Management
Manage the full procurement lifecycle — create quote requests, receive and compare tender submissions side-by-side, run approval workflows, attach supporting documents, and award contracts with a complete audit trail.
- Quote request creation with scope documents
- Side-by-side tender comparison view
- Approval workflows with committee voting
- File attachments & vendor submissions
- Award tracking & contract management
Capital Works & Works Approvals
Plan and track major building projects from proposal through to completion. Budget allocation, timeline milestones, contractor assignment, works approval workflows, and progress reporting for committees.
- Capital works register with project phases
- Budget allocation & cost tracking
- Works approval workflows & committee sign-off
- Timeline milestones & progress tracking
- Link to quotes, tenders & contractors
Language Support & Auto-Translation
Australia's residential communities are diverse. TowerDesk detects each resident's preferred language and displays content accordingly — from notices and emergency alerts to ticket updates and booking confirmations.
- Resident-selectable interface language
- Auto-translation of notices, announcements & emergency broadcasts
- Support ticket communications translated in real-time
- Booking confirmations & facility rules in multiple languages
- Post once in English — residents see it in their language
Key & Fob Register
Complete key, fob, swipe card, and access device register with issue dates, type categorisation, holder details, copy tracking, and automatic return reminders at move-out.
- Key & fob inventory with type categorisation
- Resident & contractor assignment tracking
- Issue/return log with full history
- Automated return reminders at move-out
- Lost/deactivated device management
Analytics, Reporting & Building Health Score
Dashboards giving full visibility across your portfolio — ticket resolution times, SLA compliance rates, booking utilisation, asset service compliance, resident engagement trends, and an overall building health score.
- Ticket volume, resolution time & SLA reports
- Facility booking utilisation heatmaps
- Asset service compliance dashboards
- Building health score with key indicators
- Resident engagement & satisfaction scores
- Portfolio-wide KPI comparisons
Notices & Noticeboard
Digital noticeboard with priority cards, category filters, reactions, and bulk email delivery — auto-translated for multilingual communities.
Polls & Surveys
Single choice, multiple choice, yes/no, and rating poll types. Real-time results with breakdowns. Delivered in each resident's language.
Visitor Management
Pre-register guests with QR code visitor passes. Security gets real-time notifications, digital visitor log, and overdue departure alerts.
Parcel Tracking
Log incoming deliveries, notify residents in their language, and track digital pickup confirmations. Keep the lobby clear and residents informed.
Document Hub
Centralised storage for by-laws, AGM minutes, insurance certificates, compliance records, and warranties — with category management and role-based access.
Utility Meters
Track utility meter types and readings across the building. Log water, gas, and electricity consumption with historical tracking and variance alerts.
Insurance Tracking
Track all building insurance policies — public liability, building, contents, office bearers — with expiry alerts, premium tracking, and document storage.
Move Management
Manage move-in and move-out bookings with lift reservations, deposit tracking, and checklist completion for every resident transition.
Staff Chat
Built-in real-time messaging for building staff with chat rooms, emoji reactions, reply threads, file sharing, and message search.
Community Hub
Community posts with categories, comments, reactions, and moderation. A social noticeboard connecting residents and building management.
Local Business Directory
Curate a directory of local businesses for residents — restaurants, services, and amenities — with ratings, reviews, and map integration.
Compliance Tracker
Never miss a fire safety inspection, essential services cert, or pool fence check. Automated reminders linked to the asset register.
Consumables Register
Track building consumables — cleaning supplies, light bulbs, first aid kits — with stock levels, reorder alerts, and usage logging.
Resident Profiles
Complete resident register with family members, vehicle registration, emergency contacts, language preferences, and lot/tenancy details.
Role-Based Access
Granular permissions for every role — strata manager, building manager, concierge, committee, resident, contractor — with full audit logging.
SMS Hub
Send SMS messages directly to residents and staff from the platform. Bulk messaging, delivery tracking, and integration with emergency broadcasts.
Pet Register
Maintain a building pet register with breed, vaccination records, owner details, and building pet policy acknowledgements.
Strata Roll & Hub
Complete strata roll management with lot ownership records, entitlements, contact details, and a dedicated strata hub for committee resources.
Staff Noticeboard
Internal staff-only noticeboard for building announcements, policy updates, reminders, and operational notices — separate from resident notices.
Monthly Export Reports
Automated monthly exports of key building data — tickets, financials, maintenance logs, and compliance status — ready for committee distribution.
Webhook Integrations
Connect TowerDesk to external systems with configurable webhooks. Trigger events on ticket creation, status changes, emergency broadcasts, and more.
Automation Engine
Schedule recurring tasks, automated notifications, report generation, and system maintenance with TowerDesk's built-in cron automation engine.
Location & Zone Management
Define building zones, floors, and areas. Link assets, defects, inspections, and maintenance tasks to specific locations for precise tracking.
Departments & Contacts
Manage internal departments, team structures, and a contact directory for staff, committee members, contractors, and key stakeholders.
Every Module, Built for Buildings
Take a look inside TowerDesk. These are real screenshots from our live demo — the same platform your team would use from day one.
Connects With the Systems You Already Use
TowerDesk integrates with leading SMS gateways, payment systems, mapping platforms, and automation tools — so your buildings stay connected, residents stay informed, and payments flow seamlessly.
SMS & Communications
Send SMS messages, emergency broadcasts, and automated notifications through your preferred gateway. Choose from 10 supported providers — configure once in settings, works across all modules.
Payments & Levy Collection
Collect levy payments, booking deposits, and fees through integrated payment channels. Residents see payment details in their portal — BPAY biller codes, bank transfer details, and online payment options.
Platform & Automation
Connect TowerDesk to external systems with webhooks, scheduled automations, email services, and mapping integrations. Extend the platform to fit your exact operational workflow.
10 SMS Providers
Choose your gateway — configure in minutes
BPAY + Stripe + EFT
Multiple payment channels for levy collection
Webhook API
Connect to any external system
Enterprise Security
2FA, encryption, role-based access
Building Managers vs. Residents
TowerDesk delivers two completely tailored interfaces. Managers get comprehensive operational control. Residents get a clean, branded, self-service experience — in their own language.
Jay Wilson
Lot 14 · Owner · Newbridge Apartments
Residents access a fully white-labelled portal — your logo, your colours, TowerDesk invisible. Everything they need is self-serve, available 24/7, in their preferred language.
Sarah Mitchell
Senior Building Manager · 3 Properties
Full visibility and control over every building operation — from live portfolio dashboards through to module-by-module management, contractor oversight, financial management, and shift handover tracking.
Get Your Buildings Live in Days
A streamlined onboarding process for busy strata agencies. No IT team required — our team handles setup, migration, and training.
Partner With Us
We configure your agency account with your branding, portfolio structure, SLA policies, and team access from day one.
Brand Each Building
Onboard each property with its own logo, colours, photography, asset register, language preferences, and facility settings.
Residents Go Live
Residents receive credentials and instantly access a modern, branded portal on any device — in their own language, 24/7.
Why Leading Strata Agencies Choose TowerDesk for Maintenance Management
Differentiate your agency with a premium strata maintenance management platform that delivers measurable value to every building — and every resident inside it.
Reduce Inbound Calls by 60%+
Residents self-serve — logging tickets, checking SLA status, booking facilities, and reading notices in their own language.
SLA Compliance Across Every Building
Automatic SLA tracking ensures no ticket falls through. Real-time breach risk visibility across the entire portfolio.
Emergency Ready 24/7
Reach every resident in under 30 seconds — auto-translated via push, email, and SMS simultaneously.
Complete Financial Oversight
Trust accounts, levy management, budgets, reconciliation — full financial transparency for committees with approval workflows.
Win More Management Contracts
A complete branded portal with 40+ modules, cloud reliability, and multilingual support sets you apart from competitors.
Australian Data, 99.9% Uptime
Enterprise cloud with Australian data sovereignty, end-to-end encryption, and 99.9% uptime — Privacy Act 1988 compliant.
What Strata Professionals Are Saying
Building managers and strata agencies across Australia are switching to TowerDesk for complete operational control.
We replaced three separate systems with TowerDesk. The SLA ticketing alone saved us hours every week — and residents love the self-service portal in their own language.
The white-label branding is a game changer. Every building looks like we built them a custom portal. Committee members are impressed at every AGM.
Emergency broadcasts reaching residents in 10+ languages was the deciding factor. When a gas leak hit at 2am, everyone got the alert instantly. TowerDesk is essential infrastructure.
Lot-Based Pricing — More Lots, Less You Pay
No setup fees. Annual billing. Every building includes a $59/month base fee plus a per-lot charge that decreases as your building grows. All 40+ modules included.
| Lot Range | Per Lot / Month | Base Fee / Month | Example Monthly | Example Annual |
|---|---|---|---|---|
| 1 – 20 Lots | $3.40 | $59.00 | 15 lots = $110 | 15 lots = $1,320/yr |
| 21 – 40 Lots | $2.80 | $59.00 | 30 lots = $143 | 30 lots = $1,716/yr |
| 41 – 60 Lots | $2.00 | $59.00 | 50 lots = $159 | 50 lots = $1,908/yr |
| 61+ LotsBest Value | $1.70 | $59.00 | 80 lots = $195 | 80 lots = $2,340/yr |
Additional Staff Accounts
Give building managers, concierge & committee members portal access. 5 accounts included free per building.
Building Portal Base Fee
Every building gets its own fully branded TowerDesk portal — all 40+ features included.
Everything You Need to Know
Common questions about TowerDesk — features, pricing, and getting started.
TowerDesk is Australia's most complete strata maintenance management software, purpose-built for strata agencies, body corporates, and building managers. With 40+ integrated modules — including SLA-backed ticketing, asset lifecycle management, maintenance scheduling, contractor compliance, emergency broadcasts, AGM tools, financial management, capital works planning, inspections, and multilingual support — it provides a complete strata maintenance management platform managed from one central dashboard, white-labelled under your brand with 99.9% uptime.
TowerDesk includes over 40 integrated modules: support tickets with SLA, asset management, emergency broadcasts, AGM voting, contractor management, maintenance scheduling, facility bookings, lift move bookings, car park & EV management, visitor management, parcel tracking, key registers, shift logs, staff chat, defect tracking, incident reporting, fire safety & AFSS compliance, utility meters, financial management (trust accounts, levies, budgets, reconciliation), breach & by-law tracking, inspections with template builder, tasks with Kanban, community noticeboard, polls, document hub, local business directory, analytics, capital works planning, insurance tracking, quotes & tender management, strata roll, pet register, SMS hub, building health score, by-law register, works approvals, staff noticeboard, monthly exports, webhook integrations, automation engine, and more — all included with every building.
Yes. TowerDesk is fully cloud-hosted on Australian servers with a guaranteed 99.9% uptime SLA. Your data never leaves Australia, ensuring compliance with the Privacy Act 1988. We're Australian-owned and operated, based in Macquarie Park, NSW.
Absolutely. Every building gets its own branded portal — your logo, colour scheme, building photography, and custom subdomain. Residents see your brand, not TowerDesk. This is included at no extra cost.
Yes. TowerDesk provides comprehensive financial management including trust accounts, levy notices, budgets, invoice approval workflows, bank reconciliation, ledger tracking, and full audit trails. Committee members get complete financial visibility. All financial reports can be included in monthly exports and AGM packs.
Yes. TowerDesk includes a complete AGM module with meeting scheduling, agenda management, motion creation, proxy management, online voting, attendance tracking with quorum calculation, action items, and minutes generation. Residents vote from their portal in their preferred language.
Most buildings are live within days. After creating your account, you add buildings, upload branding, and invite staff and residents. No complex installation or IT work — everything runs in the browser. Our Australian support team helps onboard your first buildings.
Yes. TowerDesk includes built-in multilingual support with 10+ languages, allowing residents to use the portal in their preferred language. Notices, emergency alerts, ticket updates, and booking confirmations are automatically translated.
Yes. TowerDesk includes a webhook integration system and a built-in automation engine. You can trigger events on ticket creation, status changes, emergency broadcasts, and more. Monthly export reports can also be automatically generated and distributed to committees.
Ready to Transform Your Strata Maintenance Management?
Sign up in minutes. Add your buildings, configure your portal, and give residents the best strata maintenance management experience in Australia. No setup fees. 40+ modules included.