What Makes TowerDesk the Best Strata Maintenance Management Tool?
Managing maintenance across strata buildings is complex. Between reactive repairs, scheduled servicing, contractor coordination, compliance deadlines, and resident expectations, strata agencies need a purpose-built strata maintenance management software that handles everything in one place.
TowerDesk was designed from the ground up as a complete strata maintenance management platform — not a generic property tool adapted for strata. Every one of our 48+ modules is built specifically for the way Australian strata agencies, building managers, and owners corporations operate.
48+ Strata Maintenance Management Modules in One Platform
Unlike other strata maintenance management tools that focus on a single slice of building operations, TowerDesk gives you complete coverage across every operational area of a strata portfolio. The full module list, grouped by where it sits in the manager portal:
Overview & Reporting
Dashboard
Live operational snapshot — open tickets, SLA breaches, upcoming maintenance, occupancy, weather, and shortcuts to every module.
Master Calendar
One unified calendar across the portfolio: facility bookings, AGMs, inspections, scheduled maintenance, and resident moves — with conflict detection.
Analytics & Reports
Building health scores, ticket resolution times, SLA compliance, contractor performance, booking utilisation, and exportable PDF reports.
Export Centre
Monthly and on-demand exports across every module — CSV, XLSX, and PDF — for committees, auditors, and end-of-month reconciliation.
Day-to-Day Operations
Support Tickets
Resident-submitted maintenance requests with photos, video, and SLA countdown timers. Auto-escalation, contractor assignment, satisfaction ratings, full audit trail.
Notices & Announcements
Building-wide notices with rich text, attachments, scheduled publishing, read tracking, and auto-translation into 10+ languages.
Parcel Management
Log parcels at reception, photo-tag, notify residents instantly, track collections, and run end-of-day reconciliation reports.
Facility Bookings
BBQ areas, gym, pool, function rooms — with availability rules, deposits, approvals, heatmaps, bulk approval, and booking analytics.
Maintenance Schedule
Recurring preventive maintenance with automated reminders, contractor assignment, completion sign-off, photo evidence, and full compliance history.
Visitor Centre
QR-coded visitor passes, pre-registration, time-bound access, vehicle plate logging, host notifications, and printable arrival sheets.
Shift Logs
Concierge and security shift handovers with timestamped notes, photo attachments, incident links, and end-of-shift summaries delivered to managers.
Incident Log
Resident- and staff-reported incidents with severity grading, photo/video evidence, follow-up actions, and statutory reporting templates.
Defects Register
Track building defects from discovery to resolution — severity levels, photo evidence, contractor assignment, status workflows, and warranty linkage.
Communications
Community Noticeboard
Resident-to-resident messaging with moderation, flagging, photos, and category tags — building a sense of community without third-party apps.
Polls & Surveys
Indicative committee polls and resident sentiment surveys with single/multi-choice questions, response tracking, and exportable results.
Emergency Broadcasts
One-tap alerts to all residents via push, email, and SMS — with read receipts, pre-built templates, and auto-translation into 10+ languages.
Staff Noticeboard
Internal-only notices for cleaners, concierge, security, and contractors — with acknowledgement tracking and shift-handover integration.
Building & Facilities
Car Park Management
Bay allocation, EV charging integration, visitor parking permits, vehicle plate registry, and infringement logging.
Lift Move Bookings
Resident move-day lift bookings with deposit collection, time slots, dock-area protection, and automated condition reports.
Fire Safety & Evacuation
AFSS certificate tracking, AS 1851 schedules, fire equipment registers, floor warden lists, and SVG evacuation floor plans.
Inspections
Drag-and-drop template builder with photo evidence, scoring, pass/fail thresholds, signatures, and automatic compliance report generation.
Asset Management
Complete asset register with QR labels, warranty tracking, condition grading, depreciation, and linked service records and inspection history.
Utility Meters
Water, gas, electricity, and submeter readings with consumption charts, sparklines, manager notifications, and tenant cost-recovery exports.
Contractors
Full contractor lifecycle — onboarding, document tracking, compliance scoring, work orders, site access logging, and performance ratings.
Quotes
Create quote requests, compare tender submissions side-by-side, run committee approval workflows, and award contracts with full audit trail.
Compliance & Registers
Compliance Register
Statutory and voluntary compliance items with renewal reminders, document attachments, and auditor-ready PDF exports.
Strata Roll
Owners, occupiers, lot details, contact info, voting entitlements, and section-31 compliance — the canonical source for committee elections and AGM mailings.
Insurance Register
Policy register with renewal reminders, premium tracking, claims log, certificate-of-currency hosting, and broker contacts.
By-Law Register
Current by-laws with version history, legislative references, plain-English summaries, and resident-facing publishing controls.
By-Law Breaches
Log breaches, issue notices to comply, escalate to NCAT, attach evidence, and track resolution — with state-specific notice templates.
Works Approvals
Resident renovation requests with by-law referencing, committee approval workflows, scope-of-works upload, and contractor compliance checks.
Capital Works Plan
10-year project register with budget allocation, sinking-fund modelling, timeline milestones, contractor assignment, and progress reporting.
Pet Register
Approved pets per lot, breed and weight, vaccination records, by-law compliance, and resident-facing application workflow.
People & Access
Resident Directory
Owners, tenants, occupants, and emergency contacts — with privacy scoping, photo IDs, language preferences, and access controls.
Key & Fob Register
Track every key, fob, and remote — issuance, returns, deposits, lost-item charges, bulk return, and full audit trail per resident.
Move In / Move Out
27-field condition reports, photo evidence, signature canvas, deposit tracking, and resident sign-off — protecting both parties at handover.
Departments
Organise staff into departments — cleaning, security, maintenance, admin — with role-based ticket routing and reporting.
Documents & Finance
Financial Management
Trust accounts, levy notices, budgets, invoice approval workflows, bank reconciliation, ledger tracking, and audit trails — state-aware across all 8 AU jurisdictions.
Document Hub
Folder-based document store with permissions per lot/role, version history, expiry alerts, and resident-facing self-service for AGM packs and policies.
Important Contacts
Building-specific directory of brokers, electricians, plumbers, locksmiths, lawyers — with availability, after-hours flags, and pinned-emergency listings.
AGM & Meetings
Notice generation, postal mail integration via EasyPost, online voting with proxies, minutes recording, and resolution tracking.
Local Business Directory
Curated directory of nearby businesses with resident discounts — another perk that helps your agency stand out at AGM time.
Administration & Security
Tasks
Internal team task list with assignment, deadlines, recurring tasks, and integration with tickets, inspections, and maintenance schedules.
CCTV & Surveillance
Camera register with stream URLs, retention periods, NDAA compliance, footage request workflow, and incident-linked clip exports.
Activity Log
Full immutable audit log — every login, edit, deletion, and approval — with user, IP, timestamp, and exportable for forensic review.
Settings & Branding
White-label per building — logo, colours, photography, subdomain, language defaults, AS/NZ state, and section-by-section feature toggles.
Why Strata Agencies Switch to TowerDesk
Complete Strata Maintenance Management in One Platform
Most strata agencies juggle 3–5 separate tools for maintenance, financials, communications, and compliance. TowerDesk replaces them all with a single strata maintenance management platform — eliminating data silos, reducing admin overhead, and giving your team a single source of truth.
White-Labelled for Every Building
Every building in your portfolio gets its own branded portal with custom logo, colours, building photography, and subdomain. Residents see your brand, not TowerDesk. This is included at no extra cost with every strata maintenance management subscription.
Multilingual Strata Maintenance Management
Australia's residential communities are diverse. TowerDesk auto-translates notices, emergency broadcasts, ticket updates, and booking confirmations into 10+ languages — ensuring every resident understands their maintenance updates.
Australian Hosted with 99.9% Uptime
Your strata maintenance data never leaves Australia. Enterprise-grade cloud hosting with 99.9% uptime SLA, automated failover, daily backups, and full compliance with the Privacy Act 1988.
Simple, Lot-Based Pricing
TowerDesk's strata maintenance management software uses transparent lot-based pricing. Every building pays a $59/month base fee plus a per-lot charge that decreases as your building grows — from $3.40/lot for small schemes down to $1.70/lot for 61+ lot buildings. All 48+ modules are included. No setup fees. Annual billing.