The three kinds of maintenance, one system
- Reactive: a resident reports it, a work order is raised, a contractor is assigned, the resident is told when it is done.
- Planned: recurring services generated from the schedule ahead of their due date, with the last certificate attached.
- Compliance: inspections with statutory dates — fire, lifts, pools, cooling towers, anchors — and the evidence that they happened.
- All three write to the asset's history, which is what the capital works plan and the insurer eventually ask for.
Reactive: from report to resolved
Report
Residents lodge from the portal with a photo and a location; staff raise jobs from the shift log; inspections raise defects directly.
Triage
Category, priority and SLA set the clock. Urgent — water, lifts, security, fire — escalates to the on-call contact by SMS.
Assign
The contractor is chosen from the register with insurances and licence checked at assignment; quotes attach to the job when the committee has to approve spend.
Do and record
Contractor updates from their phone with before-and-after photos; costs land against the asset and the fund.
Close the loop
The resident sees each status change and the completion; the committee sees response and resolution times by category.
Planned: the schedule that runs itself
Recurring services
Weekly, monthly, quarterly and annual tasks generated automatically with the contractor, frequency and evidence requirement attached.
Compliance register
Statutory inspections and certificates with due dates, reminders and the document, so the annual fire safety statement is never a surprise.
Asset register
Every asset with install date, expected life, condition, replacement cost, warranty and service history — the foundation for the long-term plan.
Defects register
Building defects tracked apart from wear and tear, with warranty periods and builder correspondence for the claim window.
Quotes and approvals
Multiple quotes on a job, committee approval in the portal with the vote recorded, invoice matched to the approval.
Reporting
Open jobs, overdue services, spend by asset and contractor, SLA performance and the maintenance section of the AGM papers.
Why not a generic CMMS?
General maintenance software is built for factories and hospitals: assets, work orders and technicians. It does not know what a lot is, who the committee is, that a resident must be told, or that the capital works fund plan has to be reviewed every five years. TowerDesk is maintenance software that knows it is in an Australian building — and that the maintenance record sits beside the meetings, by-laws, levies and notices of the same building. For the strata agency view, see strata maintenance management software; for the on-site view, building management software.
| Need | Generic CMMS | TowerDesk |
|---|---|---|
| Residents lodge and follow requests | Rarely | Yes, in the building portal |
| Contractor insurance checked at assignment | Sometimes | Yes |
| Committee approval of quotes recorded | No | Yes |
| Australian statutory compliance dates | Manual | Templates per state |
| Capital works / sinking fund plan link | No | Yes |
| Pricing | Per technician seat | Per lot, all modules included |
See the maintenance workflow on your building
Bring a real open job and your contractor list. Book a demo.
Frequently asked questions
What is building maintenance software?
A system for logging, assigning and tracking reactive repairs, generating planned preventive services, recording statutory compliance inspections and keeping the service history of every asset in a building. In TowerDesk it sits inside the building's portal with residents, committee and contractors on the same record.
Can residents report maintenance issues themselves?
Yes. Residents lodge requests from the building portal with photos and a location, follow the status and are notified on completion — which removes most of the follow-up calls a building manager fields.
Does TowerDesk check contractor insurance?
Insurances, licences and inductions are stored against each contractor with expiry dates and checked when a job is assigned. An expired document flags before the contractor is on site.
Does it handle preventive maintenance schedules?
Yes. Recurring services are generated automatically ahead of their due dates with the contractor and evidence requirement attached, and completed services write to the asset's history and the compliance register.
How is it priced?
$59 per building per month plus $3.40 to $1.70 per lot per month by band, ex GST, billed annually, with maintenance, assets, compliance and every other operational module included.