Why mixed-use is different
- Several schemes or owners share one structure — a residential strata, a commercial strata and a retail lot, often under a building management committee and a strata management statement.
- Shared facilities — lifts, plant, loading docks, car parks, façade — have cost-sharing rules that need evidence.
- Tenants, not owners, are the day-to-day occupants on the commercial side, with fit-outs, after-hours access and make-good.
- Compliance runs on commercial timetables: essential services, lift, cooling towers, fire, and often NABERS or Green Star.
One building, several parts, one record
In TowerDesk a mixed-use development is one building portal with departments and access rules inside it. The residential owners corporation sees its lots, by-laws and notices; the commercial strata sees its tenancies and fit-out approvals; the building management committee sees the shared facilities, the shared contracts and the cost allocation. The building manager sees everything. Nobody sees what is not theirs.
Departments and stakeholders
Residential, commercial, retail, car park operator and BMC each configured as a department with its own people, permissions and notices inside the one building.
Shared facilities and cost allocation
Work orders and contracts tagged to the shared facility they relate to, with spend reported by facility and by beneficiary for the BMC's cost-sharing schedule.
Fit-outs and works approvals
Tenant fit-out applications with drawings, contractor insurances, induction and after-hours works windows approved and recorded.
Commercial compliance
Essential services, lift registration, cooling towers, fire systems, anchor points, backflow and the environmental ratings evidence held with due dates and documents.
After-hours access and visitors
Credentials by tenancy and time window through Avigilon Alta, visitor and contractor pre-registration, loading dock and lift bookings.
Utility metering and recovery
Water, gas, electricity and submeter readings with consumption charts and tenant cost-recovery exports — see energy and utility monitoring.
Who it is for
Building management companies
Firms running mixed-use and commercial strata buildings for the owners, who need one system per building and a portfolio view across them.
Building management committees
The BMC members from each stratum who need shared-facility spend, contracts and decisions recorded transparently.
Commercial strata schemes
Office and retail strata schemes whose owners want the same governance tools residential schemes get, with tenants able to lodge requests and read notices.
Facilities teams in single-owner buildings
Office buildings without strata that still want work orders, contractors, compliance and tenant communication on one portal.
Pricing for commercial buildings
The same per-lot model: $59 per building per month plus a per-lot rate by band. For commercial buildings a lot is a tenancy or a titled lot, whichever the scheme uses; talk to us about large single-owner buildings. All operational modules are included; financial management is the optional add-on. See the calculator or the residential building management page for the operational detail.
Bring the strata management statement
We will set up the departments and the shared-facility structure with you and show the BMC view. Book a demo.
Frequently asked questions
What is a building management committee?
In a stratum or layered development with more than one strata scheme or owner sharing a structure, a building management committee (BMC) is the body set up under a strata management statement (NSW) or equivalent instrument to manage shared facilities and share their costs between the parts of the building.
Can commercial tenants use TowerDesk?
Yes. Tenants, their staff and their contractors get role-based access to their tenancy — requests, notices, bookings, fit-out applications and access credentials — without seeing other tenancies or the residential scheme.
Does TowerDesk handle shared-facility cost allocation?
Work orders and contracts are tagged to the shared facility they relate to and reported by facility and beneficiary, giving the BMC the evidence for its cost-sharing schedule. The schedule itself is set by the strata management statement.
Does it work for office buildings that are not strata?
Yes. A single-owner commercial building uses the same portal for work orders, contractors, compliance, tenant communication and access, without the strata governance modules.
How is a commercial building priced?
Per building plus per lot, where a lot is a tenancy or titled lot. Large single-owner buildings are quoted on request. All operational modules are included; financial management is optional.